Battery Warranty Policy

Battery Warranty Policy

Last Updated: Jan 2026

Portable Power Station 365 Warranty Policy

Portable Power Station 365 is committed to supplying high-quality products and providing reliable after-sales support.

This Warranty Policy applies to products purchased directly from Portable Power Station 365 or through authorized sales channels.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL).

1. Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Warranty Periods

Unless otherwise specified on the product page, the following standard warranty periods apply from the date of delivery:

Portable Power Stations

  • Entry-level models: 24 months

  • Premium models: 48–60 months

  • Commercial models: up to 60 months

Expansion Batteries

  • 36–60 months

Home Energy Storage Batteries

  • Up to 10 years

  • Or throughput limitations specified by the manufacturer

Solar Panels

  • 12 months workmanship warranty

  • Manufacturer performance warranty applies separately

Chargers, Cables and Accessories

  • 12 months

Replacement Parts

  • Balance of original warranty period or 90 days, whichever is longer

Warranty periods may vary by manufacturer and product model.

The product listing at the time of purchase shall determine the applicable warranty period.

3. What Is Covered

This warranty covers defects resulting from:

  • Manufacturing defects

  • Material defects

  • Workmanship defects

  • Battery management system failures

  • Internal electronic component failures

  • Inverter failures under normal use

  • Charging system failures under normal use

Portable Power Station 365 may choose to:

  • Repair the product

  • Replace the product

  • Provide a refurbished replacement

  • Offer a refund where appropriate

4. Battery Capacity Expectations

Rechargeable lithium batteries naturally lose capacity over time.

Normal capacity degradation does not constitute a defect.

Unless otherwise stated by the manufacturer, battery performance remains within specification provided the battery retains at least 70% of its original rated capacity during the warranty period.

5. What Is Not Covered

This warranty does not cover:

Normal Wear and Tear

Including but not limited to:

  • Cosmetic scratches

  • Dents

  • Discoloration

  • Label wear

  • Surface damage

Misuse or Abuse

Including:

  • Improper installation

  • Incorrect charging methods

  • Unauthorized modifications

  • Use outside manufacturer specifications

  • Physical abuse

  • Water damage where not rated

  • Exposure to fire

  • Exposure to corrosive substances

External Causes

Including:

  • Flood

  • Lightning

  • Storm damage

  • Power surges

  • Electrical faults

  • Accidents

  • Negligence

Commercial Misapplication

Products used beyond their intended design specifications may not be covered.

6. Warranty Void Conditions

Warranty may be void if:

  • Serial numbers are removed or altered

  • Product is disassembled by unauthorized persons

  • Unauthorized repairs are performed

  • Non-approved accessories cause damage

  • Product is used in violation of operating instructions

7. Shipping Costs for Warranty Claims

During the warranty process:

Confirmed Warranty Claims

Portable Power Station 365 may cover reasonable shipping costs for repair or replacement.

Non-Warranty Claims

Customers may be responsible for:

  • Return freight

  • Inspection fees

  • Repair costs

  • Replacement part costs

Where permitted by law.

8. Warranty Claim Process

To submit a warranty claim, please provide:

  • Proof of purchase

  • Order number

  • Product serial number

  • Detailed fault description

  • Photographs or videos where applicable

Claims should be submitted to:

support@portablepowerstation365.com.au

Portable Power Station 365 may perform remote diagnostics before authorizing product return.

9. Dead-On-Arrival (DOA) Products

Products reported as faulty within 14 days of delivery may qualify for:

  • Immediate replacement

  • Repair

  • Refund

Subject to inspection and verification.

10. Limitation of Liability

To the maximum extent permitted by law, Portable Power Station 365 shall not be liable for:

  • Loss of data

  • Loss of revenue

  • Loss of profits

  • Business interruption

  • Consequential losses

Except where such limitation is prohibited by Australian law.

11. Product Availability

Where an identical replacement is unavailable, Portable Power Station 365 may provide:

  • A comparable replacement product

  • Store credit

  • Refund at its discretion and in accordance with Australian Consumer Law

12. Contact Information

Portable Power Station 365

Email:
support@portablepowerstation365.com.au

Website:
www.portablepowerstation365.com.au

Business Address:
Unit 8, 25 Gibbes Street Chatswood NSW 2067

ABN:90 605 105 351

For all warranty enquiries, please include your order number and product serial number where available.