Refund & Return Policy
Last Updated: Jan 2026
Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery provided:
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Product is unused
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Product is in original packaging
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All accessories are included
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Product is in resalable condition
Customers are responsible for return shipping costs unless otherwise agreed.
A restocking fee of up to 10% may apply for large battery systems or special-order products.
Non-Returnable Items
The following are generally not eligible for change-of-mind returns:
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Custom-configured systems
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Installed products
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Clearance items
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Gift cards
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Products damaged through misuse
Damaged or Incorrect Items
If you receive:
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Damaged goods
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Incorrect products
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Missing items
Please notify us within 7 days of delivery and provide photographs where applicable.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Where a product experiences a major failure, customers may choose a refund, replacement, or repair as provided by law.
Refund Processing
Approved refunds will be processed to the original payment method.
Refunds typically take 3-10 business days to appear depending on your payment provider.
Return Authorization
Please contact us before returning any product.
Unauthorized returns may be refused.