PRIVACY POLICY

Last Updated: June 2026

Portable Power Station 365 ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

By accessing or using our website, products, or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Purchase history

• Warranty registration information

• Customer support enquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral sources

• Cookie and analytics data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Process payments

• Provide warranty and after-sales support

• Respond to enquiries and support requests

• Improve our products and services

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications where permitted by law

3. Marketing Communications

With your consent, we may send promotional emails regarding:

• New products

• Special offers

• Product updates

• Company news

You may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

• Payment processors

• Shipping and logistics providers

• Warranty service providers

• Marketing service providers

• IT and website hosting providers

• Professional advisers

• Government authorities where required by law

Information is only shared to the extent necessary to provide services or comply with legal obligations.

5. Shopify Platform

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services online.

Your information may be stored through Shopify's data storage systems, databases, and applications.

For more information, please review Shopify's Privacy Policy.

6. Payment Security

Payment transactions are processed through secure payment providers.

Credit card information is encrypted using industry-standard security protocols and handled in accordance with PCI-DSS requirements.

Portable Power Station 365 does not store complete credit card details on its own systems.

7. International Data Transfers

Some of our service providers may be located outside Australia.

By using our website, you acknowledge that your personal information may be transferred to and processed in other countries where our service providers operate.

We take reasonable steps to ensure such providers maintain appropriate privacy protections.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember user preferences

• Maintain shopping cart functionality

• Improve website performance

• Measure website traffic

• Deliver relevant advertising

Examples may include:

• Session cookies

• Shopping cart cookies

• Analytics cookies

• Marketing cookies

You may disable cookies through your browser settings, although some website functionality may be affected.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against:

• Unauthorized access

• Disclosure

• Misuse

• Loss

• Alteration

• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services

• Fulfil warranty obligations

• Meet legal, tax, accounting, and regulatory requirements

• Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

12. Your Rights

Subject to applicable laws, you may request to:

• Access personal information we hold about you

• Correct inaccurate information

• Update your details

• Withdraw marketing consent

• Request deletion of personal information where legally permitted

To exercise these rights, please contact us using the details below.

13. Children's Privacy

Our products and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective immediately upon publication.

We encourage users to review this policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

Portable Power Station 365

Email: support@portablepowerstation365.com.au

Website: www.portablepowerstation365.com.au

PRIVACY POLICY

Last Updated: June 2026

Portable Power Station 365 ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

By accessing or using our website, products, or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Purchase history

• Warranty registration information

• Customer support enquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral sources

• Cookie and analytics data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Process payments

• Provide warranty and after-sales support

• Respond to enquiries and support requests

• Improve our products and services

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications where permitted by law

3. Marketing Communications

With your consent, we may send promotional emails regarding:

• New products

• Special offers

• Product updates

• Company news

You may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

• Payment processors

• Shipping and logistics providers

• Warranty service providers

• Marketing service providers

• IT and website hosting providers

• Professional advisers

• Government authorities where required by law

Information is only shared to the extent necessary to provide services or comply with legal obligations.

5. Shopify Platform

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services online.

Your information may be stored through Shopify's data storage systems, databases, and applications.

For more information, please review Shopify's Privacy Policy.

6. Payment Security

Payment transactions are processed through secure payment providers.

Credit card information is encrypted using industry-standard security protocols and handled in accordance with PCI-DSS requirements.

Portable Power Station 365 does not store complete credit card details on its own systems.

7. International Data Transfers

Some of our service providers may be located outside Australia.

By using our website, you acknowledge that your personal information may be transferred to and processed in other countries where our service providers operate.

We take reasonable steps to ensure such providers maintain appropriate privacy protections.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember user preferences

• Maintain shopping cart functionality

• Improve website performance

• Measure website traffic

• Deliver relevant advertising

Examples may include:

• Session cookies

• Shopping cart cookies

• Analytics cookies

• Marketing cookies

You may disable cookies through your browser settings, although some website functionality may be affected.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against:

• Unauthorized access

• Disclosure

• Misuse

• Loss

• Alteration

• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services

• Fulfil warranty obligations

• Meet legal, tax, accounting, and regulatory requirements

• Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

12. Your Rights

Subject to applicable laws, you may request to:

• Access personal information we hold about you

• Correct inaccurate information

• Update your details

• Withdraw marketing consent

• Request deletion of personal information where legally permitted

To exercise these rights, please contact us using the details below.

13. Children's Privacy

Our products and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and become effective immediately upon publication.

We encourage users to review this policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

Portable Power Station 365

Email: support@portablepowerstation365.com.au

Website: www.portablepowerstation365.com.au

Business Address:  Unit 8. 25 Gibbes Street Chatswood NSW 20267

16. Currency Conversion

Our website may use third-party services to determine your approximate location using your IP address in order to display pricing in your local currency.

A temporary session cookie may be used to remember your selected currency preference while browsing our website.

16. Currency Conversion

Our website may use third-party services to determine your approximate location using your IP address in order to display pricing in your local currency.

A temporary session cookie may be used to remember your selected currency preference while browsing our website.